What is a group move?
A group move means that a number of people move to another country within a limited period. Sometimes they all arrive around the same day; sometimes group members arrive spread over a number of weeks/months.
Why group moves?
What we see from our experience is that a group move is being initiated
for training purposes
Example; 250 young employees, mostly singles who come to the Netherlands to get 1 year of training in the company
or because the company has acquired another company
Example; 35 experienced managers and their families move to the Netherlands after their company was acquired by a Dutch company from the same industry
because the company has started a new subsidiary in the Netherlands
Example; 100 sales people, some with families move to the Netherlands, from where the sales for the EU will be coordinated
or because (part of) the company moves to the Netherlands
Example; 50 employees and their families move with the company
Settle Service’s experience with group moves
The examples above are ‘real life’ examples from group moves in which we have assisted the group members. In some cases, we combined a number of services for the group members, like the welcome meeting, in which much information about the Netherlands is being shared and questions are answered. In the largest group move mentioned above, we even had the local community visiting the company for the registrations. However, some services are better to offer on an individual basis, like home finding (except when properties are shared) or the personal visit to the bank in order to open a bank account and get advice.
Setting up the programme for a group move requires the input of both customer and Settle Service. I always enjoy this process very much; it gives us the chance to ‘deepen’ our cooperation.
How does Settle Service manage a group move?
The first and most important step is that we want to know the company’s expectations. Expectations about the group size, about the budget that they will have for our services and for housing, about the people who will come, etc. Once we have this information and a large group is expected, we will set up a project team with a project manager, a project leader and a number of relocation coordinators and consultants. We will discuss the service packages and define which third parties will meet the demands of most people. Agreements are made on the reporting with the company. Regular evaluation meetings are set, so that we and the company’s HR managers are all on the same page.
And then the real work will start. The employees who move to the Netherlands are contacted to discuss and manage their expectations. The agreed services are set up, individual plannings are made, appoitments set. We regularly ask the employees for their opinion about our services, that gives us the chance to change things if necessary.
At the end of the programme we will request the employees for an evaluation of our services. We honestly appreciate it that many people (around 65%) take the time to let us know how they have experienced their relocation and our assistance. The excellent and good evaluations (on average 95%) will tell us that we are on the good way, wheras the more critical feedback will help us adapting our services to the expectations.
Settle Service; making moves so you don’t have to.